EFFECTIVE SUPERVISORY SKILLS COURSE CONTENT:
Overview:
Change is the only constant thing in life. This takes place including even as one is promoted to a supervisory level for a team. To perform this role effectively, and be able get results through people, one would require not only new skills set but also a different mind-set from the ones being supervised.
The course covers key areas that a supervisor needs practical’s application and guidelines in order to excel. We will help you develop necessary skills and knowledge to achieve results through effective supervision.
Course objectives:
On completion of this course, participants should be able to:
Gain an overview of the supervisory role in their organization.
Be able to set objectives, standards and targets
Manage their teams effectively through communication
Apply appropriate performance management and controls
Create conducive work atmosphere for the team performance
Be able to solve work team conflicts with ease
Expected Learning Outcomes
MODULES
Module 1 Introduction to Management concepts:
Functions, practises and principles.
Comparing Management and Leadership
Challenges in Leadership
Module 2: The roles of a supervisor
Planning day to day activities in a department
Setting priority for tasks
Setting up measures for performance.
Module 3: Effective communication
Effective methods and channels of communication
Barriers to communication
Giving feedback on performance
Dealing with grapevines and other types of misinformation
Module 4: Time Management strategies
Work planning and scheduling
Managing meetings
Dealing with assignments from the higher levels.
Module 5: Decision Making and problem solving
Importance of decision making
Decision making process
Challenges in decision making.
Module 6: Conflict Management at the department level
Identifying conflicts
Causes of conflict
God or bad conflicts
Conflicts resolution.
Module 7: Managing with Emotional Intelligence
What is emotional intelligence
Self- awareness
Self- management
Social awareness
Stress Management
MODE OF DELIVERY
The course will be facilitated virtually. The will be delivered using case studies, videos,
group discussion and presentation will be employed.
The Target Group:
Supervisors, Head of departments, Middle managers, Management trainees
DURATION:
This course will take a maximum of 10 days.
CHARGES:
The charge is Ksh. 40,000 per delegate
Training Dates:
FEB 12th – 23rd APRIL 15th – 26th , JUNE 3rd – 14th AUG 12th – 23rd
OCT 14th – 25th
In case of any clarification, kindly contact:
The Executive Capacity Development
Tel: 0721-538389
Email: jmuteke@mua.ac.ke OR ecdp@mua.ac.ke
