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Change is the only constant thing in life. This takes place including even as one is promoted to a supervisory level for a team. To perform this role effectively, and be able get results through people, one would require a new set of skills.
The course covers key areas that a supervisor needs practical’s application and guidelines in order to excel. We will help you develop necessary skills and knowledge to achieve results through effective supervision.

Course objectives:
On completion of this course, participants should be able to:
Gain an overview of the supervisory role in their organization.
Be able to set objectives, standards and targets for your team
Managing teams performance effectively
Apply appropriate control measures in work set ups
Create conducive work atmosphere for the team performance
Be able to solve work team conflicts
Provide coaching and mentorship to the new members of your team

Topics to be covered include:

Introduction to Management concepts:
 Functions, practises and principles.
 Comparing Management and Leadership

The role of a supervisor
 Planning day to day activities in a department
 Setting priority for tasks
 Setting up measures for performance.

  Effective communication    

 Effective methods of communication
 Barriers to communication
 Giving feedback on performance

Decision Making and problem solving
 Importance of decision making
 Decision making process
 Challenges in decision making.

Conflict Management at the department level

 Identifying conflicts
 Causes of conflict
 God or bad conflicts
 Conflicts resolution.

Emotional Intelligence

 What is emotional intelligence
 Self- awareness
 Self- management
 Social awareness
 Methods of motivation.
 Stress Management


FEES Ksh.45,000.00 Per delegate
Duration: 4 weeks
Mode of delivery: Virtual

In case of any clarification, kindly contact:
The Executive Capacity Development

Tel: 0721538389, 0
Email: or

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